Press release – Package travels: new rules on traveller protection

The text discusses new rules on traveler protection for package travels, emphasizing a clearer definition of a travel package, enhanced protection when using vouchers, and acceptance of official travel warnings as evidence of extraordinary circumstances. These updated rules aim to provide travelers with improved rights to information, help, and refunds in case of bankruptcies or disruptions. Key points include defining travel packages more clearly, regulating the use of vouchers, outlining trip cancellation and refund rights, and establishing penalties and complaint handling mechanisms. The conclusion highlights the importance of adapting protection rules based on lessons from the pandemic and high-profile bankruptcies.

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