Press release – Package travel: Parliament greenlights new rules to protect holidaymakers

The European Parliament has approved new rules to protect holidaymakers by clarifying the definition of a travel package, setting guidelines for using vouchers, and allowing cancellations without penalties in cases of unforeseen events. The updated directive aims to enhance consumer protection in the travel industry, especially in light of the pandemic and bankruptcies. Key features include clear rules for what constitutes a travel package, voucher regulations, and the extension of cancellation rights for extraordinary circumstances. Refund processes for complaints and bankruptcies are also outlined. The directive was adopted with overwhelming support, highlighting the importance of safeguarding consumers in the travel sector.

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